Folder Encryption Dog/Premium--- Support

  1. Technical Questions
  2. Question on Registration

  1. Technical Questions [Top]

Q1: Can I terminate the program when it is working?
A1: You must not terminate the program when it is working especially for high density encryption!

Q2: I have unlocked/unprotected the folder, but still can't see it in the Windows Explorer?
A2: Press F5 in Windows Explorer to refresh the display. 

Q3: Does Folder Encryption Dog work under DOS mode? 
A3: Folder Encryption Dog works under windows 98/me/2000/XP/2003,but does not work under pure DOS. 

Q4: I forgot my password. Will the hidden files loss?
A4: The hidden files WON'T be lost in this case.
However,the files cann't be decrypted if high density encryption has been implemented!
**We recommend not to use high density encryption to encrypt folders except folders with vital data!When high density encryption has been adopted,you should remember the password!

Q5: I forgot my password, can you get it back? 
A5: Though we can not find it back, we have a solution to recover the files in the protected folder.However, the files would still be encrtpted if high density encryption has been used.
To protect the information security of our registered customers better, we don't provide the password rescue support for trial users. 

Q6: How to protect folders in which there are group of files and subfolders quickly? 
A6: Firstly, don't choose high density encryption; Secondly, create a new subfolder and move all other items into the new subfolder.

  1. Questions on Registration [Top]
Q1: Do you charge any fee for future update? 
A1: NO. We guarantee FREE updates for all future versions!

Q2: How many registration codes should I buy if I want to use Folder Encryption Dog in serveral computers? 
A2: Folder Encryption Dog is licensed on per-user basis for individual users and is licensed on per-computer basis for entity users. That's, if you are an individual end-user, with one registration code you can register Folder Encryption Dog in your own computer. If you are an organization or company, you will need to buy registration codes for each computer.

Q3: May I make a copy for a friend? 
A3: You can give trial copies to your friends, however your registration code is of no use to your friends' computer!

Q4: How to order Folder Encryption Dog? Is the ordering process secure?
A3: To order please visit our online order page: Buy Now, it will guide you to a secure online order form. The order process is SECURE and FAST.

Q5: I can't register with the password you sent to us, please help!
A5: Please make sure to copy & paste the password when register. If the problem persists, please don't hesitate to contact our technical support team at Don't forget to include your order number and the registration code you received.

Q6: What if I lost my license password?
A6: Please send a request email to our technical support team at with your order number included. We will send your password to you as soon as possible. This "License password Get Back" service is FREE.

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